Customs Duties and Taxes

Effective Date: June 30, 2025
Applies to: Customers in Austria and the United Kingdom

Thank you for choosing mylovely-pets. This policy explains how customs duties, VAT, and import charges may apply to your orders depending on the shipping destination. It ensures compliance with EU consumer laws, UK import rules, and Google Merchant Center guidelines.


1. General Policy Overview

When shopping with mylovely-pets, you may be required to pay additional import duties, taxes, or customs clearance charges depending on your country’s regulations. These fees are not charged or collected by us but are assessed by your local authorities.

Note: Customs duties and taxes are the responsibility of the buyer unless explicitly stated otherwise at checkout.


2. Austria Orders

For customers located in Austria:

  • VAT Included: All product prices displayed on our website include Austrian VAT (currently 20%).
  • No Additional Duties: No customs duties apply for shipping within the EU single market.
  • Currency: Transactions are processed in GBP(£) unless otherwise noted.

VAT Number: ATU72325423
 Business Registration: FN 472831 s (Austria)


3. United Kingdom (UK) Orders

For shipments to the United Kingdom, as a non-UK business:

If your order value is under £135:

  • UK VAT is collected at checkout (as per HMRC guidelines).
  • No additional customs duty is required upon delivery.

If your order value exceeds £135:

  • UK customs may apply import VAT and/or duties.
  • The customer is responsible for paying these charges upon receipt.

We comply with the UK VAT eCommerce rules post-Brexit and ensure accurate declaration of goods.


4. Who Pays Duties and Taxes?

Unless clearly stated otherwise during checkout:

  • Customers are responsible for all applicable customs duties, VAT/GST, import tariffs, and brokerage fees.
  • These charges are not included in the product price or shipping fee unless specified.
  • If customs or the shipping carrier requires payment before delivery, customers must pay to release their parcel.

5. Carriers & Customs Clearance

We work with reputable carriers such as:

  • Austria/EU: Österreichische Post, DPD, Hermes
  • UK: Royal Mail, DPD UK, Parcelforce, DHL

Every package includes:

  • A commercial invoice
  • HS code (Harmonized System classification)
  • Declared value and country of origin
  • Our Austrian VAT ID and company registration number

6. Delays Due to Customs

Delivery delays may occur due to:

  • Customs inspections
  • Incomplete documentation
  • Unpaid duties or taxes

mylovely-pets is not responsible for such delays, as customs processing is outside our control.


7. Refused or Unclaimed Deliveries

If a package is:

  • Refused by the customer, or
  • Returned due to unpaid customs fees, or
  • Undeliverable due to incorrect address

Then:

  • You may be responsible for return shipping, restocking fees, or customs return charges.
  • A partial refund may be issued after deducting any applicable fees.

8. Marking Packages as Gifts

To comply with customs regulations:

  • We do not mark any parcels as "gifts".
  • All packages are labeled with accurate product descriptions and declared values, as required by EU and UK laws.

9. VAT Invoices

If you need a VAT-compliant invoice for your order:

  • Please contact us with your business details (including VAT ID if applicable).
  • We’ll provide a proper invoice in line with Austrian tax regulations.

10. Returns and Import Charges

If you return an item that incurred import duties:

  • Refunds apply to the product price only.
  • Import taxes and customs fees are non-refundable unless reclaimed directly from your local tax authority.

11. Contact Information

If you have questions about your order, duties, taxes, or compliance requirements, feel free to contact us:

Business Name: Bjornaa GmbH Trading as mylovely-pets

Business Registration: FN 472831 s 

VAT Number: ATU72325423

Business Address: Anton-Strauch-Allee 2/507, Alkoven, 4072, Austria.

E-Mail: support@mylovely-pets.co.uk

Phone Number: +4367762512665

Business Hours: 08:00 am - 06:00 pm, (Mon - Sat), (GMT+01:00) Central European Standard Time (Vienna)


12. Policy Updates

We may update this policy from time to time based on changes in tax law, customs regulations, or business needs. The latest version will always be available on our website, with the effective date noted above.

Thank you for shopping at mylovely-pets. We are committed to full transparency and compliance across all our markets.