Payment Policy

Effective Date: June 30, 2025

Business Name: Bjornaa GmbH Trading as mylovely-pets

Business Registration: FN 472831 s 

VAT Number: ATU72325423

Business Address: Anton-Strauch-Allee 2/507, Alkoven, 4072, Austria.

E-Mail: support@mylovely-pets.co.uk

Phone Number: +4367762512665

Business Hours: 08:00 am - 06:00 pm, (Mon - Sat), (GMT+01:00) Central European Standard Time (Vienna)

At mylovely-pets, your trust is important to us. This Payment Policy explains how we manage online payments, the methods we accept, how we handle your billing information, and what protections you have as a buyer. We comply with all relevant regulations and Google's eCommerce policies to provide a secure and reliable shopping experience.

Summary of Key Payment Terms

1. Accepted Payment Methods

We accept the following trusted and secure payment options:

PayPal

Credit & Debit Cards: Visa, Mastercard, Maestro, American Express

Apple Pay 

Google Pay 

UnionPay

Shop Pay (via Shopify's secure checkout)

All payments are processed securely via PCI DSS Level 1–compliant gateways, and no card details are stored on our servers.

 

2. Payment Processing & Timing

Payments are collected in full at the time of purchase.

Orders are not confirmed or processed until the payment is successful.

You will receive a confirmation email with your invoice and order number immediately after checkout.

 

3. Supported Currencies

Our standard shipping rate for deliveries within Austria and the United Kingdom is 2.95 GBP(£).

If you’re paying with an international card, your bank may apply currency conversion fees. mylovely-pets is not liable for additional bank charges.

 

4. Tax & VAT

We comply fully with Austrian and United Kingdom tax laws:

All product prices are included in VAT (Value Added Tax).

 

5. Billing Information Accuracy

It is your responsibility to ensure all billing details provided are accurate. Inaccurate information may result in:

Failed transactions

Delayed order processing

Cancellation of your order

If any discrepancies are found, we may contact you to verify the details before proceeding with your order.

 

6. Fraud Protection & Verification

To protect our customers and business:

We use fraud detection systems for all transactions.

Suspicious orders may be held for manual verification.

We may request identity verification (e.g., ID or billing proof) before shipping in high-risk cases.

We reserve the right to cancel any order deemed fraudulent or high-risk.

 

7. Third-Party Payment Processors

All online payments are securely handled by certified third-party processors including:

Shopify Payments

PayPal

Stripe (for Apple Pay, Shop pay and Google Pay)

These services are GDPR-compliant and ensure encryption of sensitive financial data.

 

8. Digital Wallet Payments (Apple Pay / Google Pay)

You may use Apple Pay or Google Pay at checkout if you're on a compatible device/browser. The payment will be processed through your saved card and verified via biometric or passcode authentication.

 

9. Pre-Orders & Backorders

If your order contains a pre-order or backorder item:

You will be charged immediately to reserve the item.

We will clearly indicate the estimated shipping time on the product page and your invoice.

You may request cancellation before the item is dispatched for a full refund.

 

10. Refunds, Returns, and Cancellations

Refunds are:

Issued to the original payment method only

Processed within 7 business days (Mon - Sat) after approval

Subject to our Return & Refund Policy

We do not offer store credit unless requested.

 

11. Subscription or Recurring Payments

Currently, we do not offer any subscription or recurring payment plans. If such plans are introduced, users will be asked to explicitly consent, and cancellation options will be provided under a dedicated “Manage Subscriptions” section.

 

12. Chargebacks & Disputes

Before initiating a chargeback with your card provider or PayPal:

Please contact us first — most issues can be resolved faster directly.

If a chargeback is filed without contacting us:

We may restrict or suspend your account.

False claims may be disputed legally.

We are committed to honest and fair resolution of all payment concerns.

 

13. Payment Policy Compliance

This policy complies with the following standards and regulations:

Google Merchant Center Requirements

Austrian E-Commerce & Tax Law

UK Consumer Rights Act 2015

General Data Protection Regulation (GDPR)

EU Consumer Rights Directive

PCI DSS (Payment Security Standard)

We are transparent about fees, terms, and security to ensure full legal and platform compliance.

 

14. Policy Updates

We may update this Payment Policy from time to time due to legal, technological, or business changes. All updates will be posted on this page with a revised Effective Date.

 

15. Need Help? Contact Us

If you have questions or need help with a payment issue, we’re here for you:

Business Name: Bjornaa GmbH Trading as mylovely-pets

Business Registration: FN 472831 s 

VAT Number: ATU72325423

Business Address: Anton-Strauch-Allee 2/507, Alkoven, 4072, Austria.

E-Mail: support@mylovely-pets.co.uk

Phone Number: +4367762512665

Business Hours: 08:00 am - 06:00 pm, (Mon - Sat), (GMT+01:00) Central European Standard Time (Vienna)