Terms of service

Effective Date: June 30, 2025

Welcome to mylovely-pets (“we”, “us”, “our”). By accessing or using https://my-lovelypets.co.uk (the “Site”), you agree to comply with and be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our Site.


1. About Us

At mylovely-pets, we understand that your furry friends are more than just pets, they're family! That’s why we’re dedicated to providing high-quality pet supplies for cats and dogs, ensuring they live happy, healthy, and comfortable lives.

  • Business Name: Bjornaa GmbH Trading as mylovely-pets
  • Business Address: Anton-Strauch-Allee 2/507, Alkoven, 4072, Austria.
  • Email: support@mylovely-pets.co.uk 
  • VAT Number: ATU72325423


2. Eligibility

You must be at least 18 years old or have legal parental/guardian consent to use our Site and place orders.


3. Changes to Terms

We may update these Terms at any time. We will notify you by updating the “Effective Date” above. Continued use of our Site means you accept any changes.


4. Account Registration

To access certain features, you may create an account. You agree to:

  • Keep your login details secure.
  • Notify us immediately if you suspect unauthorized use.
  • Take responsibility for all activities under your account.

We reserve the right to disable accounts at our discretion.


5. Product Information

We strive to display products, descriptions, prices, and stock availability accurately. However:

  • We do not guarantee that product descriptions or other content are error-free.
  • We reserve the right to correct errors or update information without prior notice.


6. Order Process

Placing an order means you make an offer to purchase. We may decline or cancel orders at our discretion if:

  • Products are unavailable.
  • There are pricing or product description errors.
  • We suspect fraud or unauthorized transactions.


7. Pricing & Payment

Prices are shown in GBP (£) and include VAT where applicable. You agree to pay:

  • Product price.
  • Shipping costs (shown at checkout).
  • Any customs duties or import taxes (for orders to the UK).

Payment must be made through our secure payment gateway. We do not store your card details.

 

8. Shipping & Delivery

  • We ship orders to the UK and selected locations.
  • Estimated delivery times are not guaranteed.
  • Delays due to customs, carrier, or unforeseen circumstances are beyond our control.
  • Risk of loss passes to you once we hand your order to the carrier.


9. Customs & Duties

You are responsible for paying any customs duties, VAT, or import taxes required by UK law. We are not liable for any customs delays or fees.


10. Returns & Refunds

Please read our Return & Refund Policy for full details on:

How to cancel an order under EU Consumer Rights (14-day cooling-off period).

How to return or exchange products.

Refund eligibility for damaged or defective items.


11. Promotions & Discounts

Promotions, discount codes, or offers:

  • May not be combined unless stated.
  • Are valid for a limited time.
  • May have special conditions (e.g., minimum spend).
  • We reserve the right to cancel promotions at any time.


12. Intellectual Property

All Site content  text, graphics, logos, images, videos is owned by or licensed to us. You may not reproduce, distribute, or exploit any part of the Site without prior written permission.

 

13. User-Generated Content

By submitting reviews, comments, or photos:

You grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display them.

You confirm you have the right to grant this license.

We reserve the right to remove or moderate user content.


14. Prohibited Conduct

You agree NOT to:

  • Use our Site for any unlawful purpose.
  • Attempt to gain unauthorized access to our servers.
  • Introduce viruses or malicious code.
  • Use bots, scrapers, or automated tools to access our Site.


15. Limitation of Liability

To the maximum extent permitted by law:

We are not liable for any indirect, incidental, or consequential damages.

Our total liability for any claim shall not exceed the amount you paid for the affected order.


16. Disclaimer

We do not guarantee that our Site will be uninterrupted, error-free, or secure. Use of our Site is at your own risk.


17. Indemnification

You agree to indemnify and hold us harmless against claims, damages, and costs (including legal fees) arising from your breach of these Terms or misuse of our Site.


18. Privacy & Data Protection

Your personal information is processed in accordance with our Privacy Policy, which explains how we collect, use, and protect your data under EU and UK GDPR.


19. Cookie Policy

We use cookies and similar tracking technologies. By using our Site, you consent to our use of cookies as described in our Cookie Policy.


20. Accessibility

We strive to ensure our Site is accessible to all users. If you experience any difficulty, please contact us so we can assist you.


21. Governing Law & Jurisdiction

These Terms are governed by the laws of Austria and EU law. Disputes shall be subject to the exclusive jurisdiction of the competent courts of Austria.


22. Severability

If any part of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in full force.


23. Entire Agreement

These Terms, along with our Privacy Policy, Cookie Policy, and Return & Refund Policy, constitute the entire agreement between you and us.


24. Contact Us

If you have any questions about these Terms, please contact us at: